Refund Policy

Last updated: November 10, 2026

30-day full refund

Not happy with your order? Return it within 30 days of delivery for a full refund. No reason needed. This policy does not affect your statutory rights.

How to return

  • Email info@funnedelivery.com within 30 days of delivery with your order number (or use the cancellation form below).
  • We reply within 1 business day with your return address and instructions.
  • Send the item back within 30 days of contacting us, using a tracked service. Keep your proof of postage.

Please do not send returns to our registered office — it cannot accept parcels.

Conditions

Items should be unused and in their original condition and packaging where possible. You can handle an item as you would in a shop. If it has been used beyond that, we may reduce the refund to reflect the loss in value.

For hygiene reasons, the following cannot be returned once unsealed, unless faulty: earrings, cosmetics, underwear and swimwear. Personalised items and gift cards cannot be returned unless faulty.

Refunds

  • We refund you within 10 days of receiving the item, or of you sending us proof of return — whichever is first.
  • Refunds go to your original payment method, with no fees.
  • If you return your whole order, we also refund the standard delivery charge you paid.
  • Return postage for change-of-mind returns is paid by you. Return postage for faulty, damaged or incorrect items is paid by us.

Cancel before dispatch

You can cancel your order free of charge at any time before it is dispatched. Email us and we will refund you in full within 2 business days.

Faulty, damaged or incorrect items

Contact us with your order number and a photo. We will send a replacement or give you a full refund — your choice — and cover all return costs. Under the Consumer Rights Act 2015 you can reject a faulty item for a full refund within 30 days, and you have rights to a repair, replacement or refund for up to six years.

Contact

info@funnedelivery.com · +1 (716) 815-6214 · Monday to Saturday, 9am–6pm ET

IMG CONSULTING HOLDING LTD · Company number 16672972 · 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Cancellation form

Complete and email this form only if you wish to cancel your contract. Using it is optional.

To: IMG CONSULTING HOLDING LTD, trading as Funne Delivery, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom — info@funnedelivery.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods:

_____________________________________________

Ordered on (*) / received on (*): ____________________

Order number: ____________________

Name: ____________________

Address: ______________________________

Signature (only if sent on paper): ____________________

Date: ____________________

(*) Delete as appropriate.